A commitment to service excellence
We believe strongly that as well as drawing on robust insurance knowledge and expertise, our clients should also receive a first class client experience from Fidentia Insurance. In fact we have a firm-wide commitment to:
The results speak for themselves
- providing our clients with a skilled, professional and courteous service
- winning the trust and confidence of our clients to encourage a long-term relationship with them
- promoting continuity and a sense of loyalty between clients and their Insurers, where this enhances mutual value
This focus has enabled us to secure great levels of loyalty from our clients. Many clients have been looked after by the team for decades, and in some cases we are now working with third generation family members. Over 95% of our new enquiries come via recommendations from our clients.
What clients value about Fidentia Insurance
Key aspects which clients tell us they value about the Fidentia service ethos include:
- Having a dedicated team who is knowledgeable of your account and who you can contact directly
- Our confidentiality and discretion – we work with a significant number of high net worth individuals and VIPs
- The continuity and loyalty of our staff – which enables clients to build a long-standing relationship and understanding with our team members over the years
- The breadth of experience in the team – who work to find solutions and resolve issues that much more quickly and seamlessly
- A full broking service covering a wide range of insurance areas
- Cross-territory and international experience
I really value the personal support I get from a team I know and trust …and who have proven that they will intervene for our best interests and not just let a claim be processed.
Mr B, Surrey
Can we help?
I really value the Fidentia Team’s professionalism, courtesy,
excellent industry knowledge and super prompt customer service.
I would have no hesitation in recommending them to others.
Mr I, London
If you are looking for a more first class client experience from an insurance broker, please contact our team for an initial chat on tel +44(0)20 3150 0080 or email firstname.lastname@example.org